FAQ

Here you will find answers to the most common questions. Can’t find what you’re looking for? Message us on WhatsApp +39 344 738 8321 or email support@ilionshop.com.

Sizing & fit

Which size should I choose for the Ayla Dress?

The Ayla Dress is one size: the stretch fabric and built-in bodysuit adapt to your figure. It comes in two lengths: Regular and Tall, designed for taller women.

Before ordering, we recommend checking the measurements on the product page.

How do I choose my ANÏMA heels size?

ANÏMA heels use European (EU) sizing. The product page includes a size guide with foot length in centimetres: measure your foot and pick the matching size.

Shipping

How long does shipping take?

At checkout you can choose between two options:

Express 24/48h – for products in stock at our warehouse in Italy, your order is prepared and handed to the courier within 24/48 business hours.

Free Standard – delivery in about 10–15 days.

Do you ship internationally?

Yes, we ship to many countries. Delivery times and costs are shown at checkout based on your destination. Any customs duties outside the EU are paid by the customer.

How can I track my order?

Once your order ships, you will receive a tracking number. You can follow it anytime on the Track your order page.

Returns & refunds

Can I return a product?

Yes, you have 14 days from delivery to withdraw from your purchase. Email hello@ilionshop.com with your order number, the email used to order and the item you want to return: we will send you the instructions.

The item must be intact, unworn and unwashed, with its tags and original packaging.

Who pays for return shipping?

Return shipping costs are paid by the customer, unless the product is defective, wrong or not as described.

When will I get my refund?

Once we receive and inspect your return, the refund is issued to the original payment method within 14 days of your withdrawal request.

Do you offer exchanges?

Exchanges are available for items received defective, damaged or wrong. In all other cases you can use your right of withdrawal and place a new order.

Product care

How do I wash the Ayla Dress?

Sequins are delicate: always follow the care label. In general we recommend hand washing in cold water with a mild detergent, or dry cleaning, without wringing or tumble drying.

Dry the dress flat and, if needed, iron it inside out at low temperature, avoiding direct contact with the sequins.

How should I store my ANÏMA heels?

Keep them in their box or a soft dust bag, away from humidity and heat, to protect the crystals. Clean them with a soft, dry cloth.

Payments & orders

Which payment methods do you accept?

Credit and debit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, Shop Pay and Klarna, which lets you pay in 3 interest-free instalments.

Who is ILION?

ILION is an Italian brand based in Rome, founded by Annamaria Leone. Discover our story on the About us page.

How can I contact you?

Message us on WhatsApp +39 344 738 8321 or email support@ilionshop.com. We will get back to you as soon as possible.