Terms of service
Terms and Conditions of Service
Last updated: January 2, 2026
Brand: ILION
Website: www.ilionshop.com
Owner company: ILION SRLS
These Terms and Conditions govern access to and use of the website www.ilionshop.com and the purchase of products offered by the ILION brand. By using this website and/or making a purchase, the user fully accepts these Terms and Conditions.
## 1. General information
ILION is a brand of fashion products and clothing sold through the website www.ilionshop.com.
The website www.ilionshop.com is operated by ILION SRLS, the company that owns the brand and is responsible for the commercial management of the online store.
The products sold on the website are intended for an adult audience and may be purchased for personal use, unless otherwise stated.
## 2. Products
ILION garments are made with care and may feature delicate characteristics, special embellishments or artisanal workmanship.
For this reason:
- each product may show slight variations, which attest to its uniqueness;
- the images on the website are for illustrative purposes and may not perfectly represent the final product;
- colours, details, materials, fit and finishes may vary slightly from the images displayed online;
- some products may be available in limited quantities.
## 3. Orders
By placing an order on the website, the customer declares that:
- the information provided is correct, complete and up to date;
- the shipping address entered is valid and complete;
- they are legally authorised to use the chosen payment method;
- they accept these Terms and Conditions and the policies published on the website.
ILION SRLS reserves the right to refuse, suspend or cancel an order at any time for legitimate reasons, including but not limited to:
- product unavailability;
- an obvious error in price or description;
- technical problems on the website;
- suspected fraud or improper use of payment systems;
- inability to fulfil the order for reasons beyond the control of ILION SRLS.
If an order that has already been paid is cancelled, the customer will receive a refund according to the procedures of the payment method used.
## 4. Prices and payments
All product prices are shown on the website and may be subject to change without notice.
The price applied to the customer is the one displayed at the time the order is confirmed, except in the case of obvious errors or technical malfunctions.
Payment must be completed at the time of ordering using the methods available on the website.
The order will be considered confirmed only after the payment has been received or the selected payment method has been authorised.
## 5. Production, preparation and shipping
At checkout, the customer can choose between Express 24/48h shipping (for products available at the warehouse in Italy) and free Standard shipping with an estimated delivery within 10–15 days of order confirmation, unless otherwise stated on the product page or on the website.
ILION SRLS uses a logistics warehouse located in Italy, called TISQUAD, for the management, preparation and fulfilment of certain products.
For products expressly indicated on the website as available at the Italian warehouse, or otherwise marked with wording relating to immediate availability, fast shipping or 24/48h fulfilment, TISQUAD will undertake to fulfil the order within 24/48 business hours of purchase confirmation, barring unforeseen events, public holidays, temporary unavailability or force majeure.
Fulfilment within 24/48 hours refers to the preparation of the order and its handover to the carrier. Actual delivery times to the end customer may vary depending on the destination, the carrier used and the shipping service selected.
ILION SRLS is not responsible for any delays due to:
- carriers;
- customs procedures;
- incorrect or incomplete addresses;
- absence of the recipient;
- public holidays;
- strikes;
- weather conditions;
- force majeure;
- events not directly controllable by ILION SRLS.
## 6. International shipping, duties and taxes
ILION also ships abroad, where the service is available for the destination country selected at checkout.
For international shipments, any customs duties, taxes, import fees, administrative charges or costs required by local authorities are borne by the customer and may vary depending on the destination country.
The customer is responsible for paying any such costs upon delivery or in accordance with the procedures established by the competent authorities.
## 7. Returns and refunds
Returns and refunds are governed by the relevant Returns and Refunds Policy, available on the website www.ilionshop.com, which forms an integral part of these Terms and Conditions.
The customer is invited to read this policy carefully before making a purchase.
## 8. Product care
Some ILION garments may feature delicate embellishments, artisanal workmanship, sequins, embroidery, hand-applied details or materials that require particular care.
The customer must carefully follow the care instructions provided on the product page, on the garment label or in communications from ILION.
ILION SRLS is not responsible for damage resulting from:
- improper use of the product;
- washing or treatment not in accordance with the instructions;
- failure to follow the care instructions;
- natural wear and tear;
- alterations, modifications or repairs carried out by third parties.
## 9. Intellectual property
All content on the website www.ilionshop.com, including but not limited to texts, images, photographs, videos, logos, graphics, designs, layouts, trademarks, product descriptions and promotional materials, is the property of ILION SRLS or the ILION brand, or is used under licence.
Any copying, reproduction, distribution, publication, modification, transmission or use of the content on the website without prior written authorisation is prohibited.
## 10. Use of the website
The user undertakes to use the website lawfully, properly and in accordance with these Terms and Conditions.
It is forbidden to use the website for fraudulent, abusive or unlawful activities, or for activities that may compromise the proper functioning of the platform, data security or the rights of ILION SRLS, other users or third parties.
## 11. Limitation of liability
To the extent permitted by law, ILION SRLS shall not be liable for any indirect, incidental or consequential damages, economic losses, loss of data, loss of profits or damages arising from the use of the products, the use of the website or the inability to access it.
ILION SRLS does not guarantee that the website will always be available or free of errors, interruptions, viruses or technical malfunctions.
## 12. Support via WhatsApp and AI Agent
For information requests, support, or updates on orders, shipping, returns, payments or products, the customer can also contact ILION via WhatsApp at:
+39 344 738 8321
Requests received via WhatsApp may be handled and answered by an AI Agent, with supervision or intervention by the ILION team where necessary.
Use of the WhatsApp channel implies acceptance of the communication methods provided by the WhatsApp platform and its applicable terms.
## 13. Official social media channels
ILION is present on the following official social media channels:
Instagram: @ilionshopofficial
TikTok: @ilionshopofficial
Any profiles not attributable to these accounts are not to be considered official channels of the brand, unless otherwise communicated on the website www.ilionshop.com.
## 14. Governing law
These Terms and Conditions are governed by the applicable law according to the competent jurisdiction.
Any disputes shall be resolved before the competent courts in accordance with the regulations in force.
## 15. Changes to the Terms and Conditions
ILION SRLS reserves the right to modify, update or supplement these Terms and Conditions at any time.
Changes take effect from the date of publication on the website www.ilionshop.com.
The user is invited to consult this page periodically to check for any updates.
## 16. Contacts
For any information, support request or communication regarding orders, shipping, returns, payments, products or use of the website, you can contact ILION through the following channels:
Contact form: available directly on the website www.ilionshop.com
WhatsApp: +39 344 738 8321
Instagram: @ilionshopofficial
TikTok: @ilionshopofficial
The ILION team will reply as soon as possible, in line with order processing, production, fulfilment and the artisanal crafting of the garments.
17. ILION SMS and RCS messaging programme
The ILION SMS and RCS messaging programme is operated by ILION SRLS. ILION is the sender brand of the messages.
By signing up and giving your consent, you agree to receive recurring automated promotional messages and personalised marketing messages from ILION via SMS and RCS at the phone number provided, such as offers, new arrivals and cart reminders. Consent is not a condition of purchase.
Message frequency may vary. Message and data rates may apply according to your carrier’s plan.
You can unsubscribe at any time by replying STOP to any message. For help, reply HELP or write to hello@ilionshop.com.
By opting in you agree to receive recurring automated promotional and personalized marketing text messages via SMS and RCS from ILION at the number provided. Message frequency varies. Message and data rates may apply. Reply STOP to unsubscribe or HELP for assistance. Consent is not a condition of purchase.
For information on the processing of personal data and messaging consent, please see our Privacy Policy.
Messaging section updated on September 22, 2026.