Shipping policy

Shipping Policy

Last updated: October 2, 2026

Brand: ILION  
Website: www.ilionshop.com  
Owner company: ILION SRLS  

This policy describes the methods, times and conditions for shipping orders placed on www.ilionshop.com.

Shipping methods and times

At checkout you can choose between two shipping methods:

Express 24/48h – for products available at our logistics warehouse in Italy (TISQUAD). The order is prepared and handed over to the carrier within 24/48 business hours of purchase confirmation, barring unforeseen events, public holidays, temporary unavailability or force majeure. The cost of Express shipping is shown at checkout.

Free Standard – 10/15 days – delivery approximately within 10–15 days of order confirmation, with no shipping costs where indicated at checkout.

The times indicated are estimates and may vary depending on the destination, the carrier used, the time of year and any circumstances beyond the direct control of ILION SRLS.

Shipping

Once the order has been prepared, the parcel will be handed over to the selected carrier or the appointed logistics partner.

Delivery times depend on the destination, the shipping service chosen at checkout, the carrier used and any external circumstances beyond the direct control of ILION SRLS.

ILION SRLS is not responsible for any delays due to:

- carrier delays or service disruptions;
- incorrect, incomplete or unreachable addresses;
- absence of the recipient;
- customs procedures;
- national or local public holidays;
- adverse weather conditions;
- strikes, logistics blockages or force majeure.

Shipping costs

Shipping costs are calculated and shown at checkout before payment is completed.

Any promotions, free shipping or special conditions will be shown directly on the website or on the checkout page, where applicable.

International shipping

ILION also ships abroad, where the service is available for the destination country selected at checkout.

For international shipments, delivery times may vary depending on the destination country, the carrier, customs procedures and any checks or delays not attributable to ILION SRLS.

Any customs duties, taxes, import fees, administrative charges or costs required by local authorities are borne by the customer and may vary depending on the destination country.

Order tracking

When the order ships, the customer will receive a confirmation message with the tracking code, where available.

Tracking may be sent by email, SMS, WhatsApp or other communication channels provided by the customer when placing the order.

Delivery address

The customer is responsible for providing a correct, complete and up-to-date shipping address.

The address must include all the details required for delivery, including the recipient’s first and last name, street, house number, any apartment, staircase, floor, intercom, postcode, city, province, country and a valid phone number.

ILION SRLS is not responsible for delays, storage, additional costs, returns to sender or failed deliveries caused by incorrect, incomplete or outdated information provided by the customer.

Any costs arising from address corrections, reshipments, storage or returns may be charged to the customer.

Failed delivery and storage

In the event of failed delivery due to the absence of the recipient, an incorrect address, refusal of the parcel or failure to collect it from the point indicated by the carrier, the order may be held in storage or returned to the sender.

Any storage, release, redelivery or return-to-sender costs may be borne by the customer.

Support via WhatsApp and AI Agent

For requests about shipping, tracking, addresses, order changes or delivery information, the customer can also contact ILION via WhatsApp at:

+39 344 738 8321

Requests received via WhatsApp may be handled and answered by an AI Agent, with supervision or intervention by the ILION team where necessary.

Official social media channels

ILION is present on the following official social media channels:

Instagram: @ilionshopofficial  
TikTok: @ilionshopofficial  

Contacts

For further information about shipping, you can contact customer service through the following channels:

Contact form: available directly on the website www.ilionshop.com  
WhatsApp: +39 344 738 8321  
Instagram: @ilionshopofficial  
TikTok: @ilionshopofficial  

The ILION team will reply as soon as possible, in line with order processing and fulfilment times.